🔁 Return & Refund Policy

At Golden Ritual, your satisfaction is our top priority. While we hope you love every product you receive, we understand that sometimes things don’t work out. Please review our return policy below.

🚫 All Sales Are Final on Opened Products

Due to the hygienic nature of skincare, we cannot accept returns or exchanges on any opened or used products. This ensures the safety and integrity of our products for all customers.

✅ Returns on Unopened Items

We accept returns of unopened, unused products within 14 days of delivery. To be eligible:

• Items must be in their original packaging

• You must email us at support@goldenritual.com to request a return authorization

• Return shipping is the customer’s responsibility unless the item was defective or sent in error

💔 Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery. We’ll be happy to send a replacement or issue a refund where appropriate.

Please provide:

• Your order number

• Photos of the issue

• A brief description of the problem

💳 Refunds

Once your return is received and approved, we will issue a refund to your original payment method. Please allow 5–10 business days for the refund to appear on your statement.

🛍️ Non-Returnable Items

• Gift cards

• Limited edition or promotional items

• Products marked “Final Sale”

Still have questions? Email us anytime at support@goldenritual.com — we're here to help.